Privacy Policy

This Privacy Policy applies to personal information collected through caseilo.com. We operate an online store that sells physical goods and provides worldwide shipping services where available. By using our website, placing an order, contacting us, or using our services, you agree to the practices described in this Privacy Policy.

1. Website Platform and Store Operation

This website is a self-hosted store built on WordPress and powered by WooCommerce. We use WordPress, WooCommerce, related plugins, hosting services, payment processors, logistics providers, analytics tools, security tools, and customer support tools to operate the website, process orders, provide customer service, prevent fraud, and improve the shopping experience.

2. Information We Collect

We may collect information that you provide directly to us, including your name, email address, phone number, billing address, shipping address, order details, account information if applicable, customer service messages, return or refund requests, and any photos or documents you send to support an order issue, damaged package claim, or dispute review.

3. Order and Shipping Information

When you place an order, we collect the information needed to process, fulfill, and deliver your purchase. This may include purchased items, order value, delivery region, shipping method, recipient name, shipping address, phone number, email address, tracking number, delivery status, customs-related information where required, and communication records related to delivery, returns, refunds, or damaged packages.

4. Payment Information

Payments may be processed by third-party payment service providers, including Stripe and PayPal. We do not store customers’ full payment information, such as complete card numbers, CVV codes, full PayPal login details, full bank account numbers, or complete payment credentials on our own servers. Sensitive payment details are submitted directly to the payment processor. We may receive limited payment-related records, such as payment status, transaction reference, payment amount, currency, order number, and fraud or dispute status, as needed to manage the order.

5. Transaction Currency

All transactions on our website are processed in Euros (EUR). If your card, bank, or payment account uses another currency, your financial institution or payment provider may apply currency conversion rates, foreign transaction fees, or other charges. We may store the order amount, payment status, and transaction currency for accounting, refund, fraud prevention, and dispute-resolution purposes.

6. Device and Technical Information

When you visit our website, we may automatically collect technical information, including IP address, browser type, device type, operating system, referral URL, pages viewed, time spent on the website, general location based on IP address, cookie identifiers, error logs, security logs, and other diagnostic information needed to maintain website performance and security.

7. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, local storage, and similar technologies to support shopping cart functions, checkout sessions, login sessions, website security, fraud prevention, analytics, performance measurement, advertising, and user preferences. You may control or disable cookies through your browser settings, but some website functions may not work properly if essential cookies are disabled.

8. How We Use Personal Information

We use personal information to process orders, confirm payments, arrange shipping, provide tracking updates, handle customer service requests, review returns and refunds, investigate damaged or missing packages, prevent fraud, manage chargebacks or payment disputes, improve website performance, comply with legal obligations, maintain business records, and protect the rights, safety, and security of our customers, our website, and our business.

9. Order Fulfillment and Worldwide Shipping

Because we provide worldwide shipping services, we may use and share necessary shipping information with logistics carriers, courier networks, postal services, customs brokers, warehouse partners, and local last-mile delivery providers. This information is used to deliver packages, provide tracking, handle customs clearance where applicable, investigate lost or damaged shipments, and resolve delivery issues.

10. Third-Party Payment Service Providers

Stripe and PayPal may collect, process, and store payment information according to their own security standards and privacy policies. These providers help authorize payments, detect fraud, verify transactions, process refunds, support payment authentication, and manage chargebacks or disputes. We do not control their independent privacy practices, but we only use reputable payment processors that are designed to handle payment information securely.

11. No Storage of Customer Payment Credentials

We never store customers’ complete payment credentials on our website servers. We do not store full card numbers, CVV codes, full PayPal passwords, full bank account details, or magnetic stripe data. Payment credentials are handled by Stripe, PayPal, or other available checkout payment providers. Our system only keeps limited order and transaction records necessary for order processing, customer support, refunds, fraud prevention, accounting, and dispute evidence.

12. Payment Security Measures

To help protect payment safety, our website and payment process may use SSL/TLS encrypted connections, secure checkout sessions, payment tokenization provided by payment processors, fraud screening, payment authentication tools such as 3D Secure where applicable, limited access permissions, server-side security controls, secure WooCommerce order management, activity monitoring, and payment processor security systems. These measures help reduce unauthorized access, fraud, data exposure, and payment misuse.

13. Information Security Measures

We use reasonable technical and organizational safeguards to protect personal information. These safeguards may include SSL/TLS encryption, secure hosting configuration, password protection, access control, least-privilege permissions, firewall or security plugin protection, malware scanning where available, software and plugin updates, backup practices, monitoring of suspicious activity, order verification, internal access restrictions, and data minimization. No website or online transmission can be guaranteed to be completely secure, but we take reasonable steps to protect customer information.

14. Sharing Personal Information

We may share personal information only when necessary with service providers that help us operate the website and provide services. These may include payment processors, shipping carriers, warehouse providers, hosting providers, website maintenance providers, analytics providers, fraud prevention services, email service providers, customer support tools, professional advisors, and government or legal authorities where required by law.

15. Stripe Disputes, PayPal Claims, and Fraud Prevention

To support fair payment dispute resolution, we may retain and provide relevant order evidence to Stripe, PayPal, banks, card networks, or other payment providers. This evidence may include order details, payment status, billing and shipping information, tracking number, delivery confirmation, customer communication, refund records, return authorization records, product issue photos, inspection results, and fraud-screening information. This helps us respond to unauthorized payment claims, non-receipt claims, refund disputes, and chargebacks.

16. Marketing Communications

If you subscribe to marketing emails or otherwise consent to receive promotional communications, we may use your email address to send product updates, offers, or store news. You may unsubscribe at any time by using the unsubscribe link in the email or by contacting us at [email protected]. We do not require customers to accept marketing emails in order to place an order.

17. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy, including order fulfillment, customer service, refunds, chargebacks, legal compliance, tax and accounting records, fraud prevention, and dispute resolution. Retention periods may vary depending on the type of information, legal requirements, payment processor requirements, and business needs. When information is no longer needed, we may delete, anonymize, or securely restrict access to it.

18. International Data Transfers

Because we operate an online store and provide worldwide shipping, your personal information may be processed or transferred to countries or regions outside your place of residence. This may include transfers to service providers, payment processors, hosting providers, logistics carriers, or support tools located in other countries. Where required, we take reasonable steps to ensure that personal information receives appropriate protection during international transfers.

19. European Privacy Rights and GDPR

If you are located in the European Economic Area, the United Kingdom, or another region with similar privacy laws, you may have rights under applicable data protection laws, including the right to access, correct, delete, restrict, object to processing, request data portability, and withdraw consent where processing is based on consent. Our legal bases for processing may include performance of a contract, compliance with legal obligations, legitimate business interests, consent, and protection of legal claims. To exercise your rights, please contact us at [email protected].

20. United States Privacy Policy

If you are located in the United States, you may have privacy rights depending on your state of residence. These rights may include the right to know what personal information we collect, request access to your information, request correction, request deletion, opt out of certain data uses where applicable, and not be discriminated against for exercising privacy rights. We do not sell customers’ sensitive payment credentials, and we do not store full payment card information on our own servers.

21. Children’s Privacy

Our website is intended for general audiences and is not directed to children under the age required by applicable law. We do not knowingly collect personal information from children. If you believe that a child has provided personal information to us without appropriate consent, please contact us at [email protected], and we will review the request and take appropriate action.

22. Contact Information and Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our website, services, payment processing, shipping practices, legal requirements, or security measures. The updated version will be posted on this page. If you have questions about this Privacy Policy, personal information, payment privacy, data protection, or privacy rights, please contact us using the information below:

Email: [email protected]

Phone: +49 211 58642151

Address: Höherweg 270, 40231 Düsseldorf